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Achieved record revenue growth of 17% driven by a 'land-and-expand' flywheel that captures market share from larger, legacy BPO competitors.

The HealthTech vertical grew 54% and is projected to exceed $100 million by fiscal year-end, validating the company's ability to scale high-margin specialized sectors.

Management attributes outperformance to a shift from 'BPO 1.0' labor arbitrage to 'BPO 2.0' differentiated services, and now defines its leadership position as 'BPO 3.0' by integrating agentic AI solutions.

Successfully transformed the U.S. onshore business by replacing low-margin legacy telecommunications volume with high-margin healthcare and digital acquisition services.

Maintained 100% client retention for the quarter, with revenue growth among the top 10 clients averaging over 25% over the last five quarters.

Formally launched a partnership with Sierra AI to deploy agentic AI solutions, positioning the company for 'BPO 3.0' where AI and human support are seamlessly integrated.

Observed that while AI containment can reduce client call volumes (e.g., 20% reduction for one large client), IBEX offsets this by gaining market share from underperforming vendors.

Raised full-year revenue guidance to $638-$642 million and adjusted EBITDA to $82-$84 million based on strong momentum and new logo wins.

Increased capital expenditure guidance to $25-$30 million to expand capacity in higher-margin regions to meet rising demand.

Expects the Sierra AI partnership to be margin-accretive, as AI-driven resolutions carry software-like margins compared to the 30% gross margin of traditional BPO services.

Anticipates a fourth-quarter asset impairment charge related to capacity adjustments as clients shift volume from nearshore to higher-margin offshore regions.

Projects the effective tax rate before discrete items to be approximately 19% for the fourth quarter.

Incurred $0.8 million in severance expenses during the quarter due to a strategic shift of client volumes from nearshore to offshore locations.

Telecommunications revenue declined 23.1% as part of a deliberate strategy to reduce exposure to lower-margin legacy carrier business.

Adjusted EBITDA margin saw a temporary 40-basis-point decline due to the timing of work migration and lower deferred training revenue.

The company has $3.2 million remaining on its current share repurchase authorization after buying back 0.14 million shares in the quarter.

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Management clarified that internal AI (WAVE iX) focuses on agent productivity, while the Sierra partnership provides the external 'AI agent' engine for customer interactions.

While AI will cannibalize some human agent volume, management expects the combined revenue from AI resolutions and human support to be net-accretive to both growth and margins.

Growth is driven by six significant new logos won over the last two years and market share gains within the world's largest healthcare payers.

Management confirmed this revenue is sustainable and represents a new run rate, rather than one-time or seasonal 'lumpy' revenue.

IBEX will hold the primary client contracts and bill for AI resolutions, paying a negotiated cost structure to Sierra.

The model allows IBEX to move at 'AI speed,' citing a luxury brand win that was signed and launched within 30 days.

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